See Your Business the Way Your Customers Do
We'll clean up what's costing you customers. It starts with your free Visibility Score™, a one-minute check of how you show up across Google, your website, your reviews, and your social media, then a clear next step.
Graded Report Card · Personalized Video Walkthrough · $497 Credits Toward Implementation
We review the steps a customer takes to find you, contact you, and decide whether to choose you. Your Google listing, your photos, your reviews, your website, your contact path. What a customer experiences is what goes on your report card. No automated scan can tell you that.
Free Visibility Score™ · Online Visibility Check
Before customers visit your business, they search for you online. Our free Visibility Score™ gives you a quick bird's-eye view of what they may be seeing.
Overall Visibility Score
Google Presence
Website
Social Presence
Photos & Video
Free · Takes About One Minute · No Obligation
The Visibility Score™ is a quick public overview based on publicly available information. It helps identify strengths and potential visibility gaps in your business online presence, but it is not a complete audit. If you'd like to understand exactly what's helping — or hurting — your online presence, our Visibility Score™ Business Assessment provides a detailed 30-point evaluation, personalized recommendations, and a professional video walkthrough.
Start Here · Free Business Visibility Score
$0
The Complete Diagnosis · Business Assessment
$497
What's In Your Business Assessment · $497
How your business shows up across Google, your website, your reviews, and your social media, plus how easy it is for a customer to contact you and take the next step.
A clear, graded report card (A to F, six categories), your top opportunities ranked by what they're costing you, and a personal video walkthrough of every finding.
We confirm your exact delivery date when you book, and we hit it. Then we get on a 30-minute findings review call to talk through what's worth fixing.
The Problem
Most people who search for a local business visit one within a day. If your Google listing is incomplete, outdated, or buried under a competitor's, those customers walk into someone else's door.
Old photos. A three-year-old review with no response. A website that doesn't say what you actually do. People judge in seconds, and they never tell you why they didn't call.
The call you couldn't answer. The message nobody replied to. The happy customer who never got asked for a review. Most businesses lose more customers after the search than during it.
The Visibility Score™ Business Assessment · $497
Already got your free Visibility Score™? That was the bird's-eye view — a quick public overview of your Google business visibility, website, and social presence. The Business Assessment is the complete diagnosis: every checkpoint examined by a human, personalized recommendations, and exactly what to fix first.
We review your business the way a potential customer experiences it, on a phone, with no inside knowledge. Every step of that journey gets a letter grade:
Google Visibility. Do you show up when people search for what you sell, and does your listing win the comparison?
Reviews & Reputation. What people say about you, how recently, and whether anyone from your business ever answers.
Photos & First Impression. What your photos say about you before a customer ever walks in.
Website Experience. On a phone, in ten seconds: what you do, where you are, how to buy.
Social Media Presence. Are you visible where your customers scroll, and does what's there help or hurt?
Contact & Conversion Experience. How easy is it for a customer to reach you, get an answer, and take the next step? Your whole contact path gets graded.
A sample report card. Yours comes graded, delivered, and walked through with you.
Winning you customers
Solid, small gaps
Leaving money on the table
Actively costing you customers
Broken or missing
You, head-to-head against the competitor you lose customers to most. Five checks, side by side. Who wins each one?
Ranked by what's costing you the most customers, not by what's easiest to sell you.
One letter for the whole business, so you know exactly where you stand.
Your recommendations, prioritized and in plain English, so you always know what to fix first. Yours to follow yourself.
How It Works
Step 1
Purchase your Visibility Score™ Business Assessment and answer a few short questions about your business. That's all we need from you.
Step 2
We evaluate how your business shows up across Google, your website, your reviews, and your social media: the full journey a customer takes when deciding whether to choose you.
Step 3
Your graded report card and video walkthrough identify your single highest-priority opportunity and, if appropriate, one recommended fix. Not a menu. One clear next step.
After the video, we get on a 30-minute findings review call to talk through what's worth fixing and what to skip. The Priority Fix Roadmap is yours either way, and the first items on it are usually things you can knock out yourself.
What Happens After Your Business Assessment?
Some owners take the action plan and run it themselves. Some need one fix handled and nothing more. Your report card identifies your highest-priority opportunity and, if appropriate, makes ONE evidence-based implementation recommendation. After improvements are completed, you may choose a future reassessment or ongoing visibility support to track progress and catch new gaps. You'll never get a menu, a bundle pitch, or a second recommendation before the first one is done.
What We May Recommend After Your Assessment
Every engagement begins with the $497 Visibility Score™ Business Assessment. Once we understand what is helping or hurting your visibility, we may recommend one focused next step. Implementation scope and pricing vary because every business has different gaps, assets, locations, systems, and support needs.
Improve how your business appears across Google Search and Maps, including profile information, categories, services, photos, links, and customer-facing details.
Strengthen the systems used to request, monitor, and respond to reviews so potential customers see an active and trustworthy business.
Improve website messaging, calls to action, mobile experience, contact pathways, broken links, and the information customers need before choosing you.
Create professional on-location photos and short-form videos that show customers the real experience of visiting your business.
Organize, edit, caption, and repurpose usable photos and videos supplied by the client. This service depends on the quality of the content provided.
Coordinate multiple connected improvements when the assessment shows that one isolated fix will not solve the underlying visibility problem.
Recheck your visibility after improvements are completed, track what changed, identify new gaps, and help maintain a consistent customer experience online.
How pricing works: Implementation is scoped only after your Business Assessment is complete. You receive one evidence-based recommendation with a defined scope, timeline, and price before deciding whether to move forward. Your $497 assessment payment may be credited toward recommended implementation work purchased within 30 days.
The only publicly priced implementation entry point is the $497 Business Assessment. Everything else waits for the evidence.
Why We Start With The Business Assessment
We don't guess what your business needs. Your Visibility Score™ Business Assessment shows us what to fix first. The recommendation you get is based on evidence from your own customers' experience, not assumptions, and it's worth the money even if you never spend another dollar with us.
Not a PDF in your inbox. A personalized video walkthrough of your grades you can watch twice and forward to your partner.
Every category gets a letter grade from the same checks, every time. You see exactly why you earned each one.
Fixes are ordered by what's losing you the most customers, not by what we'd most like to sell.
Hire us for any fix within 30 days and your $497 comes off the bill.
One Offer. One Price.
Visibility Score™ Business Assessment
Graded · Recorded · Reviewed With You
$497
Built for local restaurants, cafés, salons, med spas, boutiques, studios, and service businesses that need to be found and chosen online. Business Assessments are available anywhere. On-site content services are available in Connecticut only.
The Visibility Score™ Business Assessment is available to local businesses anywhere. Some implementation services, including Google Business Profile optimization, review strategy, website messaging, visibility planning, and client-provided content editing, can be completed remotely. On-site photo and video content services are currently available in Connecticut only.
Who This Is For
Local brick-and-mortar businesses: restaurants, cafés, salons, med spas, shops, fitness studios, trades, and service providers who rely on being found and chosen online.
People do not just read your menu, service list, or website anymore. They check your Google listing, scroll your photos, read your reviews, and look at your social media before they ever walk through the door. The Business Assessment shows you what they see, and what might be making them choose someone else.
About
For over twenty years, our founder ran her own local service business right here in Connecticut: the trucks, the crews, the pricing, the slow Februaries, the customers won one at a time. She learned where customers really come from, and what it costs when they quietly pick someone else.
Most owners get one of two things from marketing people: silence, or jargon. We built the report card to be the third option: an honest grade, in plain English, from somebody who has stood where you're standing. We're based in Central Connecticut. Business Assessments are available anywhere; on-site photo and video services are available in Connecticut only. Every report card comes with a personal video walkthrough and a 30-minute findings review call to talk it through together.
Our Work
We're a Connecticut business. Business Assessments go anywhere; the cameras stay in Connecticut. This section grows as report cards turn into fixes: before-and-after Google listings, review counts climbing, and the professional photo and video work we produce for local businesses. Every frame is real, filmed on location, nothing fake with your name on it.
Want to see samples for your type of business? Ask us and we'll send what's relevant, not a highlight reel.
Straight Answers
The report card is the product. It's built to be useful even if we never speak again. That's why the Priority Fix Roadmap is written so you can follow it yourself. If you want help, the $497 credits toward the work. If not, you got the truth for less than the value of one customer.
We review the steps a customer takes to find you, understand what you offer, and decide whether to choose you. Six graded categories (Google visibility, reviews and reputation, photos and first impression, website experience, social media presence, and contact and conversion experience) plus a Competitive Snapshot against a key local competitor, your top 5 fixes in priority order, one clear highest-priority recommendation, a final grade, and a Priority Fix Roadmap.
Then you'll know it, you'll have proof, and the action plan will focus on the one or two things keeping you from an A. No business we've reviewed has had nothing to fix.
Free audits are lead magnets built to scare you into a monthly retainer. You're paying us to tell you the truth, including "you don't need much." And if you do hire us for any fix within 30 days, the $497 comes off your bill.
We confirm your timeline when you book. A careful review takes a little time, and we never rush it. Your personalized video walkthrough arrives first, then we get on a 30-minute findings review call to talk through what's worth fixing. When we complete paid implementation work together, a 30-day progress check is included.
No. The services listed on this page show the types of problems we may help solve, but nothing is sold before your report card. If a fix is worth recommending, you'll receive exactly one evidence-based recommendation with a defined scope, timeline, and price. Your $497 may be credited toward qualifying implementation work purchased within 30 days.
Yes. The Visibility Score™ Business Assessment can be completed for businesses anywhere because the review, report, video walkthrough, and follow-up call are done remotely.
Some implementation services can also be completed remotely, including Google Business Profile optimization, review strategy, website messaging, visibility planning, and client-provided content editing.
On-site photo and video content is currently available in Connecticut only.
If your business is outside Connecticut, we cannot provide an on-site photo or video shoot at this time. If you already have usable photos or video clips, we may be able to help edit, organize, caption, or repurpose them into stronger content. If the quality is not strong enough, we will recommend what type of local photographer or videographer to hire instead.
Local restaurants, cafés, salons, med spas, boutiques, fitness studios, trades, and service businesses that depend on local customers finding and trusting them. Business Assessments are available anywhere. On-site content services are available in Connecticut only.
Contact
$497. Your grades, your video walkthrough, your Priority Fix Roadmap, and one clear next step, talked through together on a 30-minute findings review call.
Get Your Visibility Score™ Business AssessmentThe lowest-risk first step there is: one fixed price, no contract, and the truth about exactly where your business stands.
Call (860) 512-9696 · Email [email protected] · Business Assessments available anywhere · On-site content services in Connecticut only
Legal
Effective July 11, 2026
Brick and Mortar Media LLC ("Brick and Mortar Media," "we," "us," or "our") respects your privacy. This policy explains what information we collect, how we use it, and the choices you have. It applies to brickandmortarmedia.com and the tools and services we provide.
We collect information you choose to give us: your name, business name, email address, phone number, and details about your business when you contact us, book a Visibility Score™ Business Assessment, request information through our website chat widget, or use our free tools. We also collect standard technical information automatically, such as device and browser type, pages visited, and similar analytics and log data.
We use your information to respond to your inquiries, deliver the Visibility Score™ Business Assessment and any services you request, schedule and conduct review calls, process payments, and send you communications related to your inquiry, appointments, or account.
If you opt in to receive text messages from Brick and Mortar Media LLC — for example, by submitting your phone number through our website chat widget — you agree to receive SMS messages related to your inquiry, appointments, and account. Message frequency varies. Message and data rates may apply. Reply STOP to unsubscribe at any time, or reply HELP for assistance. Consent to receive text messages is not a condition of any purchase.
We do not sell your personal information. We may share limited information with trusted service providers who help us operate our business (for example, scheduling, CRM, and payment providers), and only to the extent needed to provide our services. We may also disclose information where required by law.
We retain your information for as long as needed to provide our services and meet legal obligations, and we use reasonable administrative and technical measures to protect it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security.
You may request access to, correction of, or deletion of your personal information, and you may opt out of marketing communications at any time. To make a request, email us at [email protected].
Our website may use cookies and similar technologies to understand how visitors use the site and to improve it. You can control cookies through your browser settings.
Brick and Mortar Media LLC
Phone: (860) 512-9696
Email: [email protected]
Legal
Effective July 11, 2026
These Terms of Service ("Terms") govern your use of brickandmortarmedia.com and the services provided by Brick and Mortar Media LLC. By using our website or purchasing our services, you agree to these Terms.
Brick and Mortar Media LLC provides the Visibility Score™ Business Assessment ($497) and related implementation services. Visibility Score™ Business Assessments are available to businesses anywhere; on-site photo and video content services are currently available in Connecticut only. The specific deliverables and delivery date for your assessment are confirmed at the time of booking.
The Visibility Score™ Business Assessment is $497, due at the time of booking. If you engage us for recommended implementation work within 30 days of your assessment, the $497 is credited toward that work as described on our website. A 30-day progress check is included only when we complete paid implementation work together.
Our assessments and recommendations are based on professional review of publicly available information and the details you provide. We do not guarantee specific business outcomes, rankings, revenue, or customer volume, as results depend on many factors outside our control.
The report card and recommendations we deliver are provided for your business's use. The methods, templates, scoring systems, and materials we use to produce them remain the property of Brick and Mortar Media LLC.
Our website may link to or use third-party tools and services. We are not responsible for the content, availability, or practices of third-party websites and services.
To the fullest extent permitted by law, Brick and Mortar Media LLC will not be liable for any indirect, incidental, or consequential damages arising from your use of our website or services. Our total liability for any claim will not exceed the amount you paid us for the service giving rise to the claim.
These Terms are governed by the laws of the State of Connecticut, without regard to its conflict-of-law principles.
Brick and Mortar Media LLC
Phone: (860) 512-9696
Email: [email protected]